Privacy Policy

1. Who controls the website data

This website is operated by EWOOD Group Ltd., a company registered in the United Kingdom under Company Number 12814500. In this policy, "EWOODS", "we", "us", and "our" refer to EWOOD Group Ltd. as the website operator.

You can contact us about privacy matters at contact@ewoodsgroup.com.

2. What this policy covers

This policy applies to the EWOODS Group website and to personal information that visitors choose to send to us through a contact form, email link, or similar enquiry route. It also covers limited technical information that may be processed when the website is loaded.

This policy does not cover third-party websites, social media platforms, external catalogues, supplier websites, or other services that may be linked from this website. Those services are responsible for their own privacy notices.

3. Personal information we may collect

We do not ask visitors to create accounts or log in. We do not currently operate a newsletter sign-up. The main way we receive personal information is when a visitor contacts us voluntarily.

Depending on what you send, this may include your name, company or organisation, email address, phone or WhatsApp number, country or market, enquiry type, message content, project information, and any details included in attached files or documents.

We may also process limited technical information, such as device and browser information, approximate location inferred from an IP address, pages visited, time of visit, referring page, and basic interaction data where analytics or hosting tools are active.

4. Contact forms, emails, and attachments

If you send an enquiry, we use the information you provide to read, assess, route, and respond to your message. This may include mapping your enquiry to the relevant EWOODS business line, supplier route, project contact, or cooperation path.

If you upload or send attachments such as PDF files, spreadsheets, drawings, catalogues, briefs, specifications, images, or other documents, we will use them only for the purpose of understanding and responding to the enquiry or the related commercial discussion.

Please do not send sensitive personal information unless it is genuinely necessary for your enquiry. The website is intended for corporate and project communication, not for confidential personal, medical, financial, or employment records.

5. Technical data and website operation

When you visit the website, technical data may be processed automatically by hosting, security, analytics, or performance tools. This data helps us keep the website available, understand general usage, diagnose errors, protect the website, and improve the visitor experience.

Technical data is normally used in an aggregated or operational way. We do not use this website to build detailed consumer profiles or to make automated decisions about visitors with legal or similarly significant effects.

6. Cookies and analytics

Cookies and similar technologies may be used to make the website work, remember cookie choices, measure general website usage, and improve performance. Essential cookies may be needed for basic website operation. Non-essential analytics or measurement cookies should only be used where the relevant consent or legal basis is available.

The website may show a cookie banner that lets visitors accept or reject non-essential cookies. If analytics tools are added or changed in the future, this policy and the cookie information should be updated to reflect those tools.

You can usually control cookies through your browser settings. Blocking some cookies may affect how certain parts of the website behave.

7. Legal bases for processing

We process enquiry information because it is necessary to respond to your request, take steps before entering into a potential business relationship, or pursue our legitimate interest in operating a corporate website and handling B2B enquiries.

We process technical and security data based on our legitimate interest in maintaining, securing, measuring, and improving the website. Where consent is required for non-essential cookies or similar technologies, we will rely on that consent.

We may also process information where necessary to comply with legal obligations, maintain business records, establish or defend legal claims, or manage contractual and commercial relationships.

8. When information may be shared

We do not sell personal information from the website. We may share enquiry information with appropriate people or organisations where it is necessary to respond to your request or manage a project discussion.

This may include EWOODS personnel, group-related business lines, professional advisers, hosting and IT providers, analytics providers, email service providers, selected manufacturers, suppliers, installation teams, consultants, logistics contacts, or project partners where relevant to your enquiry.

We only share information in a way that is proportionate to the purpose of the communication or the project discussion.

9. International handling of information

EWOODS operates with an international business context involving the United Kingdom, Poland, Saudi Arabia, and other markets. If your enquiry relates to a particular market, product, supplier, or project route, information may be reviewed or shared across borders where necessary to respond to that enquiry.

Where personal information is transferred internationally, we aim to use appropriate safeguards or practical protections suitable for the nature of the information and the commercial purpose involved.

10. How long we keep information

We keep enquiry information for as long as reasonably needed to respond to the enquiry, manage follow-up communication, maintain business records, and support any related project, quotation, cooperation, or legal requirement.

If an enquiry does not lead to further communication, we will aim not to keep it longer than is useful for ordinary business administration. Some records may be kept longer where required for accounting, legal, contractual, dispute, or compliance reasons.

11. Your privacy rights

Depending on your location and the applicable data protection law, you may have rights to request access to your personal information, correction, deletion, restriction, objection, portability, or withdrawal of consent where processing is based on consent.

You may also have the right to lodge a complaint with a data protection authority. In the United Kingdom, this is the Information Commissioner's Office. If you contact us first, we will try to respond in a practical and clear way.

To exercise privacy rights, contact us at contact@ewoodsgroup.com. We may need to verify your identity before acting on a request.

12. Security

We use reasonable organisational and technical measures intended to protect website enquiries and related information. No website, email system, or internet transmission can be guaranteed to be completely secure, so visitors should avoid sending information that is unusually sensitive or unnecessary for the enquiry.

13. External links, catalogues, and downloads

The website may include links to external websites, supplier pages, social media platforms, downloadable catalogues, PDFs, brochures, or other files. Opening these resources may involve separate technical processing by the host or third-party service that provides them.

We are not responsible for the privacy practices, security, or content of external websites and third-party services. Visitors should review the relevant privacy information for those services where appropriate.

14. Updates to this policy

We may update this Privacy Policy when the website changes, when new tools are added, when business processes change, or when legal requirements develop. The latest version will be published on this page with an updated date.

15. Contact